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Nine Bees & Company Powered by UrbanPiper

Nine Bees & Company

Privacy Policy &nbsp;
At Nine Bees &amp; Co., your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and secure user experience. By using our website, you agree to the practices outlined below: &nbsp;
&nbsp;Information We Collect &nbsp; - Personal Details: Name, contact number, email address, and delivery address provided during the order process. &nbsp; - Payment Information: Securely processed through trusted third-party payment gateways; no payment details are stored on our servers. &nbsp; - Usage Data: Browser type, IP address, and website interaction data collected to improve user experience. &nbsp;
How We Use Your Information &nbsp;
- To process and deliver your orders. &nbsp; - To improve our website and services. &nbsp; - To send you updates about your order and occasional promotional offers (with your consent). &nbsp;
Data Security &nbsp;
We use industry-standard encryption protocols to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. &nbsp;
Third-Party Sharing &nbsp;
We do not sell or share your personal data with third parties, except for: &nbsp; - Payment processing (via secure gateways). &nbsp; - Delivery partners to fulfill your orders. &nbsp;
Cookies &nbsp;
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings if preferred. &nbsp;
Contact Us &nbsp;
If you have any questions about our privacy practices, please email us at ninebeesandco@gmail.com.

Privacy Policy

Return and Refund Policy
At Nine Bees &amp; Co., we strive to deliver fresh, high-quality food. However, if you are not satisfied, our return and refund policy ensures a seamless resolution. &nbsp;
Return Policy &nbsp;
- Perishable Items:
&nbsp;Due to the nature of our products, we do not accept returns of food items. &nbsp; - If you receive the wrong order or items are missing, please contact us within 30 minutes of delivery for resolution. &nbsp;
Refund Policy &nbsp;
Refunds are applicable in the following cases subject to verification: &nbsp;
1. Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;
Refund Process&nbsp; &nbsp; - Contact us at ninebeesandco@gmail.com or via WhatsApp at +91 7304 009 609 with your order details. &nbsp; - Our team will verify the issue and credit your refund within 5&ndash;7 business days to the original payment method. &nbsp;
Cancellation Policy &nbsp;
- Once an order is placed, cancellations are not allowed as food preparation begins immediately. &nbsp;
Contact Us &nbsp;
For concerns or feedback, reach us at ninebeesandco@gmail.com or +91 7304 009 609.

Return and Refund

Shipping Policy
At Nine Bees &amp; Co., we ensure prompt and safe delivery of your orders. Here are the terms of our shipping policy: &nbsp;
Delivery Area &nbsp;
We currently deliver within Nilaje, Dombivli East and nearby areas. Please check availability at checkout. &nbsp;
Delivery Time &nbsp;
- Orders are typically delivered within 45&ndash;90 minutes from the time of confirmation. &nbsp; - Delivery times may vary based on location, traffic and weather conditions. &nbsp;
Delivery Charges &nbsp;
- Free Delivery: For orders above ₹999. &nbsp; - A nominal delivery fee may apply for orders below ₹999. &nbsp;
Order Tracking &nbsp;
You will receive updates via SMS or email about your order status. For assistance, contact us at ninebeesandco@gmail.com.

Shipping Policy

Terms and Conditions for Online Orders&nbsp; Last Updated: 17th March, 2025 &nbsp;
Welcome to Nine Bees &amp; Co.! By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before ordering. &nbsp;
1. General Terms &nbsp;
1.1 These Terms govern the ordering, payment, and delivery of food from Nine Bees &amp; Co. via our website. &nbsp; 1.2 Nine Bees &amp; Co. reserves the right to modify these Terms at any time. Continued use of the website constitutes acceptance of any updates. &nbsp; 1.3 By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian. &nbsp;
2. Ordering and Payments&nbsp; &nbsp; 2.1 Placing an Order: Orders can be placed via our website, where you select items, confirm quantities, and proceed to checkout. &nbsp; 2.2 Order Confirmation: Once an order is placed, you will receive a confirmation email/SMS. This does not guarantee acceptance; we may cancel an order if necessary. &nbsp; 2.3 Pricing &amp; Taxes: Prices displayed are final, inclusive of applicable taxes. Additional delivery charges may apply. &nbsp; 2.4 Payment Methods: We accept online payments via UPI, debit/credit cards, wallets, and net banking. Cash on Delivery (COD) may be available for selected areas. &nbsp;
3. Order Cancellation and Modifications&nbsp;
3.1 User Cancellations: &nbsp; - Orders can only be canceled within 5 minutes of placing the order. After this, cancellations are not allowed as food preparation begins immediately. &nbsp;
3.2 Nine Bees &amp; Co. Cancellations: &nbsp; - We reserve the right to cancel orders due to unavailability, technical errors, or unforeseen circumstances. Refunds (if applicable) will be initiated to the original payment method. &nbsp;
4. Delivery Policy &nbsp;
4.1 Delivery Time: Estimated delivery time depends on location, order volume, and traffic conditions. We strive to deliver within the estimated time but do not guarantee it. &nbsp; 4.2 Delivery Address: Ensure your provided address is accurate. Incorrect addresses may lead to delays or failed deliveries, with no eligibility for refunds. &nbsp; 4.3 Failed Delivery Attempts: If a customer is unavailable during delivery, the order may be marked as delivered, and no refunds will be provided. &nbsp;
5. Refunds &amp; Replacements &nbsp;
5.1 Eligibility for Refunds: &nbsp;
Refunds are applicable in the following cases: &nbsp; 1. Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;
5.2 Process: &nbsp;
- Contact our support team via +91 7304 009 609 with order details and proof (photos if required). &nbsp; - Approved refunds will be processed within 5-7 business days via the original payment method. &nbsp;
6. Food Quality &amp; Liability &nbsp;
6.1 Hygiene &amp; Safety: Our food is prepared with the highest hygiene standards. However, we are not liable for adverse reactions due to allergies. Customers must review ingredients before ordering. &nbsp; 6.2 Temperature &amp; Freshness: We ensure the freshness of our food at the time of delivery but are not responsible for temperature changes due to delayed consumption. &nbsp;
7. User Responsibilities &nbsp;
7.1 Account &amp; Security: Users must provide accurate details when ordering. Any fraudulent transactions may result in account suspension. &nbsp; 7.2 Misuse: Customers must not misuse the platform, engage in fraudulent chargebacks, or place fake orders. &nbsp;
8. Dispute Resolution&nbsp; &nbsp; 8.1 Any disputes must be raised within 48 hours of order completion. &nbsp; 8.2 Disputes will be resolved amicably; if unresolved, legal matters will fall under the jurisdiction of Mumbai, India courts. &nbsp;
9. Contact Us &nbsp;
For queries, cancellations, or complaints, contact: &nbsp; ninebeesandco@gmail.com or +91 7304 009 609 &nbsp;
By ordering from Nine Bees &amp; Co., you agree to these Terms. Enjoy your meal!

Terms and Conditions

"Great flavours don&rsquo;t just satisfy hunger&mdash;they create moments, stir memories and leave a mark on the soul." -Souvik
 Nine Bees &amp; Co. was born from this very belief. Founded in 2022 by Souvik Biswas &mdash; a food lover, travel enthusiast and athlete &mdash;our restaurant is more than just a place to dine; it&rsquo;s an expression of passion, perseverance and purpose. For our founder, food has always been more than a necessity&mdash;it&rsquo;s been a lifelong love affair. From exploring bustling street markets to savouring hidden culinary gems during his travels, every bite fueled his desire to create something extraordinary. After over a decade in the corporate grind, he traded boardrooms for dining rooms &mdash; driven by a vision to serve exceptional flavours at pocket-friendly prices, while creating meaningful employment opportunities. &nbsp;&nbsp;
 True to his name, Souvik, meaning "one who has expertise in the art of magic", brings a touch of culinary sorcery to every plate. With an eye for authentic flavours and a heart for hospitality, he strives to transform every meal into a magical experience. And just as Biswas signifies "trust", he has built Nine Bees &amp; Co. on the unwavering foundation of reliability, ensuring that every guest is served with consistency, quality and care.
 As an athlete who has conquered several marathon events, his drive for endurance and excellence reflects in the restaurant&rsquo;s ethos &mdash; a relentless pursuit of quality, innovation and customer satisfaction. &nbsp; &nbsp;After over a decade in the corporate world, his desire to create something impactful led him to Lodha Palava City, Dombivli East. With a heart full of ambition and a taste for authenticity, he laid the foundation of Nine Bees &amp; Co.&mdash; a name inspired by the hardworking spirit of bees. Just as they work in unison toward a shared goal, our team strives relentlessly to deliver quality, consistency and unforgettable dining experiences every time.&nbsp;
 Our menu is a canvas of flavours, bringing together a world of culinary delights under one roof. Despite our compact setup, we offer an impressive range of cuisines &mdash; from hearty English breakfasts to soul-satisfying Oriental, Continental and Indian specialties. Whether you crave succulent tandoori grills, aromatic biryanis, flavourful Chinese stir-fries, or creamy pastas, our menu promises to cater to every palate. And for those with a sweet tooth, our desserts and ice creams add the perfect finishing touch. &nbsp; &nbsp; &nbsp;
 At Nine Bees &amp; Co., we believe that evolution is the only recipe for perfection. That's why we&rsquo;re constantly reinventing ourselves &mdash;embracing new culinary trends, introducing innovative concepts and curating fresh experiences that keep you coming back for more. But we&rsquo;re not just about serving great food &mdash; we&rsquo;re about inspiring the next generation of chefs. In the pipeline, we plan to conduct culinary workshops for kids, sparking their interest in gastronomy and helping them explore their creativity in the kitchen. After all, cooking is not just a mundane task &mdash; it&rsquo;s an artful expression of love for food and we want young, promising talents to discover its magic.
 Our vision doesn&rsquo;t stop here. We dream of seeing Nine Bees &amp; Co. become a household name, expanding to metropolitan cities, shopping malls and airports. Our mission is clear : when people think of bold, authentic flavours, they think of "The Don of Flavours." &nbsp; &nbsp;At Nine Bees &amp; Co., we don&rsquo;t just serve food &mdash; we create memories, one plate at a time.